Shop Policies

 

* NO EXCHANGES: If you double order or for some reason want another design, OTS will no longer exchange your plates for you. If you have an account with us you can easily check to see which ones you have already ordered in the past. There are also sites on Facebook dedicated to destashing your tools should you choose to offload any, and we are more than happy to look for you before you commit to a purchase, just send us an email through the Contact Us page for inquiries.

*NO RUSH ORDERS: All of my plates are made to order and ship in the order they are received. This is done on a first come, first serve basis and I can no longer accommodate rush requests as it isn't fair to everyone who had ordered before yours was placed.

*NO REPLACEMENT OF LOST, STOLEN, OR DAMAGED PACKAGES.  OTS assumes no responsibility for packages that are non-deliverable or have not arrived at their destination due to postal mishap or improper address. Please ensure your shipping address is correct before you place an order, and should your parcel be lost, stolen or damaged, contact the postal carrier and file an insurance claim. All packages are sent with default insurance. To purchase additional insurance please CONTACT US and request to have it added to the invoice. 

OTS GUARANTEES ALL TEXTURE PLATES ARE SHIPPED RUST/BLEMISH FREE. If your plates arrive with any form of discoloration or damage, it is a shipping carrier issue and we are not responsible.

INTERNATIONAL SHIPPING:

International (non-domestic United States) orders may be subject to additional taxes and charges outside of your order purchase price. Oregon Trail Silver is not responsible for those charges and does not collect any monetary value from them. For more information please contact your local carrier or the United States Postal Service.