Some new policies are taking place to help streamline my workflow.

* NO EXCHANGES: If you double order or for some reason want another design, OTS will no longer exchange your plates for you. If you have an account with us you can easily check to see which ones you have already ordered in the past. There are also sites on Facebook dedicated to destashing your tools should you choose to offload any.

*NO SPECIAL REQUESTS DURING SALES: Please understand that while I appreciate so many of you loving our designs, what we have listed for our monthly sales is what we've got. If it isn't offered, I cannot go out of my way to get it to you until it recycles back into another sale.

*NO RUSH ORDERS: All of my plates are made to order and ship in the order they are received. This is done on a first come, first serve basis and I can no longer accommodate rush requests as it isn't fair to everyone who had ordered before yours was placed.

We certainly appreciate your business as well as your patience while you wait for your order to ship - it's a one-woman show here at Oregon Trail Silver and I'm doing the absolute best I can to make sure you all receive quality tools you and your clients will love!